Frequently Asked Questions
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How to Take Your Subcutaneous Injections
Administer your subcutaneous injection exactly as prescribed by your medical provider for safety and proper absorption.
Step-by-Step instructions:
- Wash your hands thoroughly with soap and warm water.
- Gather your supplies: medication vial, syringe, alcohol swab, and a new sterile needle (if not pre-attached).
- Choose an injection site. Recommended areas include the abdomen, thigh, the back of the upper arm, buttocks.
- Clean the injection site with an alcohol swab and let it dry completely.
- If using a new vial, remove the cap and wipe the rubber top with an alcohol swab.
- Pull back the syringe plunger to draw air equal to your prescribed dose.
- Insert the needle into the vial and push the air in.
- Invert the vial and syringe together, keeping the needle tip in the liquid.
- Slowly pull back the plunger to draw your prescribed dose.
- Check for air bubbles. If present, gently tap the syringe and push the air out.
- Re-check that you have the correct dose in the syringe.
- Pinch the skin at the injection site to create a small fold.
- Insert the needle at a 45–90° angle (follow your provider’s instructions).
- Push the plunger slowly and steadily to inject the medication.
- Remove the needle and gently release the pinched skin.
- Immediately dispose of the needle and syringe in a sharps container.
- Rotate injection sites with each dose to prevent irritation or bruising.
Important Information
– Always follow the exact dosing and injection instructions provided by your medical provider.
– Use a new sterile needle and syringe for every injection.
– Never share your medication or injection supplies with anyone.
– Subcutaneous injections deliver medication into the fatty tissue just beneath the skin for slow, steady absorption.
– Do not inject into bruised, scarred, swollen, or irritated skin.
Additional Notes
– Store your medication as directed (room temperature or refrigerated).
– If refrigerated, allow the vial to warm to room temperature before injecting.
– If you experience redness, swelling, or persistent pain at the injection site, rotate sites and contact your provider if it continues.
– Message your provider through the Patient Portal if you have questions about technique or dosing.
Still Need Help?
If this didn’t answer your question, send us a message at customerservice@defyagerx.com
How to Take Your Intramuscular Injections
Administer your intramuscular injection exactly as prescribed by your medical provider for safe and effective delivery.
Step by Step Instructions:
1. Wash your hands thoroughly with soap and warm water.
2. Gather your supplies: medication vial, syringe, alcohol swab, and a new sterile needle (typically 1–1.5 inches long).
3. Choose your injection site. Common areas include the upper outer quadrant of the buttock (glute), the side of the thigh (vastus lateralis), or the deltoid muscle in the upper arm — only use the arm if instructed by your provider.
4. Clean the injection site with an alcohol swab and let it dry completely.
5. If using a new vial, remove the cap and wipe the rubber top with an alcohol swab.
6. Pull back the syringe plunger to draw in air equal to your prescribed dose.
7. Insert the needle into the vial and push the air in.
8. Invert the vial and syringe together, keeping the needle tip in the liquid.
9. Slowly pull back the plunger to draw your prescribed dose.
10. Check for air bubbles. If any are present, gently tap the syringe and push the air out.
11. Double-check that you have the correct dose in the syringe.
12. Hold the syringe like a dart and position it at a **90° angle** to the skin.
13. Insert the needle into the muscle with a smooth, quick motion.
14. Once the needle is fully inserted, pull back slightly on the plunger to check for blood (aspiration).
15. If you see blood, remove the needle immediately, discard the syringe, and start over with a new syringe and a different injection site.
16. If no blood appears, push the plunger slowly and steadily to inject the medication.
17. Remove the needle quickly and apply gentle pressure with a clean cotton ball or gauze.
18. Dispose of the needle and syringe right away in a sharps container.
19. Gently massage the injection site for 10–15 seconds (unless your provider has advised against it).
20. Rotate injection sites with each dose to prevent soreness or irritation.
Visual Guide: Intramuscular Injection Sites
Additional helpful visual – Comparison of injection angles (shows why intramuscular goes at 90° into the muscle):
Important Information
– Always follow the exact dosing and injection site instructions provided by your medical provider.
– Use a new sterile needle and syringe for every injection.
– Never share needles, syringes, or medication with anyone else.
– A mild ache or tenderness after the injection is normal and usually improves within a day or two.
– Do not inject into bruised, scarred, swollen, or irritated skin.
Additional Notes
– Store your medication as directed (room temperature or refrigerated).
– If refrigerated, allow the vial to reach room temperature before injecting.
– If you experience significant swelling, severe pain, or redness that lasts longer than 48 hours, contact your medical provider.
– Message your provider through the Patient Portal if you have any questions about injection technique or dosing.
Still Need Help?
If this didn’t answer your question, send us a message at customerservice@defyagerx.com.
What to Do If You Miss a Dose
If you miss a dose, take it as soon as you remember — unless it’s close to the time for your next scheduled dose. In that case, skip the missed dose and continue with your regular dosing schedule. Do not take extra medication or double the dose to make up for what you missed. Simply resume your normal routine with the next scheduled dose.
Steps
- If you’ve missed more than one dose or are unsure what to do, message your medical provider through the Patient Portal for personalized guidance.
- Make a quick note of the missed dose (including the date and time) so your provider has a complete record if any adjustments are needed.
- To message your medical provider:
- Go to the Home page in your Patient Portal.
- Locate your medication under My Defy Age Rx Journey.
- Click the arrow pointing right next to your medication.
- Select Message Medical Provider.
Important Information
- Never take an extra or larger dose to make up for a missed one.
- Consistency with your dosing schedule helps achieve the best treatment results.
- Your provider can advise whether any adjustments to your dose or schedule are needed based on your specific treatment plan.
- Missing an occasional dose is common and usually not harmful, but contact your provider if you miss doses frequently.
Changing your dose
Best Practices for Dose Adjustments
Never increase or decrease your dose on your own. Your prescribed dosage is based on your individual health history, treatment goals, and response to therapy. Any changes should only be made under the guidance of your medical provider to ensure safety and optimal results.
Steps to Request a Dose Adjustment
- If you feel your current dose isn’t meeting your goals or you’re experiencing side effects, message your medical provider through the DefyAgeRx Portal.
- To message your medical provider:
- Go to the Home page in your Patient Portal.
- Locate your medication
- Click the arrow pointing right next to your medication.
- Select Message Medical Provider.
- Provide details about your experience (e.g., benefits, side effects, or progress). Your provider will review your chart and recommend any appropriate changes.
Important Information
- Always wait for your provider’s confirmation before making any changes to your dose.
- Gradual adjustments (titration) are typically recommended for safety and better tolerance.
- Unapproved changes may reduce effectiveness or increase the risk of side effects.
- Your provider may suggest lab work or follow-up visits before approving a dose change.
Still Need Help? If this didn’t answer your question, send us a message at customerservice@defyagerx.com.
Can I use my HSA or FSA card to pay?
Yes. Most Defy Age Rx prescriptions qualify for HSA/FSA reimbursement, though coverage can vary depending on your plan. We recommend checking with your HSA/FSA administrator before purchasing to confirm eligibility. WE cannot guarantee your HSA/FSA plan will approve any medication submissions after the fact. You must agree to use these plans but at your own risk.
What payment methods does Defy Age Rx accept?
We accept VISA and Mastercard. We also accept payments via HSA or FSA, but ONLY if they are coded as DEBIT. Payment must be completed before your prescription can be dispensed and shipped.
Refunds
Prescription Products
At Defy Age Rx, patient safety is our top priority. Due to strict federal and state pharmacy regulations, we are unable to accept returns or provide refunds for prescription medications once they have been dispensed. These products cannot be reused or resold.
For this reason, all prescription sales are considered final. If you believe there was an error with your order, please contact us at customersupport@defyagerx.com.
